Refund and Returns Policy

At Dongmo, your satisfaction is our top priority. We are committed to providing you with luxurious, high-end furniture and exceptional service. Our Refund and Returns Policy ensures you have a seamless and stress-free experience.

Refund Policy

If you are not completely satisfied with your purchase, you can request a refund. Here’s how it works:

• Eligibility: You can request a refund within 30 days of delivery. The item must be unused and in its original condition.
• Process: Contact our customer service team at info@dongmofurniture.co.za or call +27 11 333 2448. Provide your order number and reason for the refund request.
• Inspection: Once we receive your request, we will inspect the item. If it meets our criteria, we will process your refund.
• Refund Method: Refunds will be issued to your original payment method within 10 business days of approval.

Returns Policy

We understand that sometimes things don’t work out. That’s why we offer a straightforward returns policy:

• Timeframe: You have 30 days from the date of delivery to return your item.
• Condition: Items must be returned in their original condition, with all packaging and tags intact.
• Process: Contact us at info@dongmofurniture.co.za or call +27 11 333 2448
• . We will provide you with a return authorization and instructions.
• Shipping: You are responsible for return shipping costs unless the item is defective or damaged.

Damaged or Defective Items

We take great care to ensure your furniture arrives in perfect condition. However, if you receive a damaged or defective item, we will make it right:

• Report: Contact us within 7 days of delivery at info@dongmofurniture.co.za or call +27 11 333 2448
• . Provide details and photos of the damage or defect.
• Resolution: We will arrange for a repair, replacement, or refund based on your preference and the nature of the issue.

Exchange Policy

If you wish to exchange an item, we are here to help:

• Eligibility: You can exchange items within 30 days of delivery.
• Process: Contact us at info@dongmofurniture.co.za or call +27 11 333 2448
• . We will guide you through the exchange process.
• Condition: Items must be in their original condition for an exchange.

Your Satisfaction Guaranteed

At Dongmo, we stand by the quality of our products and services. Our goal is to ensure you are completely satisfied with your purchase. If you have any questions or concerns, our customer service team is here to assist you.

Contact Us

For any questions about our Refund and Returns Policy, please contact us:

Email: info@dongmofurniture.co.za

Phone: +27 11 333 2448
Address: 94 Pritchard Street, Johannesburg 2001

Thank you for choosing Dongmo. We are committed to providing you with the best furniture and the best service. Your trust in us means everything.